Solutions · One agent, every job

One agent. Every job a great team does.

daita is an AI agent that sells, supports and acts on your live store — built with evaluation and guardrails so it behaves reliably with real customers, not just in a demo.

Four jobs, one agent

Conversational & Voice Agents

Natural chat and voice on your website — plus phone and SMS on the Growth plan (US and Canadian numbers; European numbers coming soon) — answering and qualifying around the clock, in your brand’s tone.

  • Answer live chat — and phone calls on Growth (US & Canadian numbers)
  • Capture and qualify leads for your team
  • Multilingual — 18 languages, 24/7
  • Hand off to a human, conversation attached
Typical use casesCustomer support · pre-sales questions · lead qualification · after-hours coverage
How it works, step by step
  1. 1
    Customer reaches outThey open the web chat — or, on the Growth plan, call or text your US or Canadian number — any time, day or night.
  2. 2
    Greets & detects languageThe agent picks up instantly and switches on its own into the language the customer used — any of the 18 it speaks.
  3. 3
    Understands & repliesIt grasps the request and answers in text or out loud — the premium natural voice comes with Growth.
  4. 4
    Qualifies & capturesIt finds out who they are and what they need, and saves the lead for your team.
  5. 5
    Logs & hands offEverything lands in your dashboard with the full conversation — and it escalates to a human when needed.

Knowledge Copilots (RAG)

Grounded answers from your own documents and databases, with citations — so staff and customers get correct, sourced information, never invented.

  • Retrieval over your documents
  • Live database & API lookups
  • Cited, auditable answers
  • Internal copilot for your team
Typical use casesTechnical support · internal helpdesk · policy & contract Q&A · onboarding
How it works, step by step
  1. 1
    A question comes inFrom a customer in website chat or email, or from your own team via an internal copilot.
  2. 2
    Searches your sourcesIt looks across your documents, databases and APIs — live, not from memory.
  3. 3
    Retrieves the exact factsIt pulls the precise relevant passages or records that answer the question.
  4. 4
    Answers with citationsIt composes a grounded reply and shows the source — so the answer is auditable.
  5. 5
    Never inventsIf the answer is not in your data, it says so and hands off, instead of guessing.

Process Automation Agents

Agents that work through your inbox: triage and reply to email, capture leads, and escalate to a human when judgement is required.

  • Reply to & triage email
  • Order status from your store (Shopify; WooCommerce with the order-lookup key)
  • Every step logged with a timestamp
  • Human-in-the-loop escalation
Typical use casesEmail operations · order status · ticket triage · after-hours coverage
How it works, step by step
  1. 1
    A trigger arrivesAn incoming email, a form submission, or an event from one of your systems.
  2. 2
    Reads & classifiesThe agent understands the intent and decides the right next action.
  3. 3
    Acts on the caseIt replies, captures the lead, checks the order (Shopify, or WooCommerce with the key) or moves the ticket forward.
  4. 4
    Logs every stepEach action is recorded with a timestamp for full traceability and audit.
  5. 5
    Escalates when neededWhen judgement or approval is required, it routes the case to your team.

Commerce Agents (Shopify & web)

A storefront salesperson and support rep in one — it reads your live catalog, tracks orders, recommends products and, on Shopify, files return requests — on your store and, when you turn it on, as an MCP endpoint where ChatGPT and Claude can find your products and prepare a checkout.

  • Live catalog: real products, prices & stock
  • Order status & carrier tracking after identity verification (Shopify; WooCommerce with the order-lookup key)
  • Recommendations & upsell from your live catalog
  • Return, exchange & cancellation requests (Shopify)
Typical use casesShopify support · pre-sales & product discovery · order tracking · returns · agentic commerce (MCP)
How it works, step by step
  1. 1
    Shopper asks anythingOn your Shopify store or website — about a product, an order, a return, or what to buy.
  2. 2
    Reads your live storeIt queries your real catalog and orders through the Shopify Admin API — never invented.
  3. 3
    Sells & recommendsSuggests in-stock products with real prices and links, and upsells the right add-ons.
  4. 4
    Tracks & resolvesLooks up order status and tracking after verifying the email, and on Shopify files return or exchange requests for the store to confirm.
  5. 5
    Open to AI agentsWhen you turn it on, the same store is available as an MCP endpoint, so ChatGPT and Claude can find your products and prepare a checkout.
What every daita agent includes

One complete platform

Not a chatbot widget — a full operating system for autonomous customer interaction.

One inbox

Website chat and email, plus phone and SMS on the Growth plan (US and Canadian numbers; European numbers coming soon) — one brain, one shared memory.

Voice

Customers can speak to the chat and hear answers read aloud on every plan; the premium natural voice comes with Growth.

18 languages

From French and Italian to Japanese and Arabic — 18 languages out of the box; your customer’s language is auto-detected.

Email

Answers your customers’ emails from the same inbox, fully deliverable (SPF/DKIM/DMARC).

Knowledge grounding (RAG)

Answers from your documents and data — accurate and cited, never invented.

Lead capture & routing

Captures and qualifies leads automatically and notifies your team.

Tool use / real actions

Function calling: it completes real tasks across your systems instead of just talking about them.

Human-in-the-loop

Escalates to your team whenever judgement or approval is required.

Live control center

A dashboard of every lead and conversation transcript, in real time.

Live commerce (Shopify)

Reads your real catalog, tracks orders, recommends and handles returns — never invents products.

Agentic & MCP-ready

When you turn it on, ChatGPT and Claude can find your products and prepare a checkout through daita’s MCP endpoint.

Built in Munich

A data processing agreement (Art. 28 GDPR) on request, on every plan. The assistant always says it is an AI (EU AI Act, Art. 50).

Audit & observability

Timestamped decision logs and full traceability for every action.

Live, not slideware

This is a production system — talk to it now

The agent on this very site runs on the same platform. Ask it to book you a call with our team and check your inbox: it checks our real availability, books the call in our calendar and emails you a confirmation with an invite — in seconds. Booking calls is a job we gave our own agent; on your store, the agent captures leads for your team.

Talk or type to the agent on this site
It books a real call with our team and sends real emails
Built in Munich — timestamped audit trail
Reference architecture

How a production voice agent works

A planner–executor pipeline, grounded in your data and bounded by guardrails — every step logged.

01

Perceive

Speech-to-text turns what the caller says into text in real time.

02

Reason & plan

The orchestrator plans the task and decides which tools to use.

03

Ground (RAG)

It retrieves facts from your documents and databases — cited.

04

Act (tools)

It looks up orders, captures leads, files return requests on Shopify — real actions.

05

Speak

Neural TTS replies in a natural, on-brand voice.

Built in Munich · every step timestamped · an EU-region or on-premises deployment can be scoped on Sovereign
Reference architecture (honest)

What it actually runs on — no black box

We are transparent about every layer of the stack and where your data lives. Built in Munich. Conversation data is stored in the EU; the app servers, the AI model, voice transcription and file attachments currently run in the US under EU Standard Contractual Clauses — that is the default, not an opt-in, and you should read it here rather than discover it later.

Reasoning & tools

Anthropic Claude plans, reasons and uses your tools — processed in the US today; EU routing via Vertex (europe-west1) is built and waiting on capacity.

EU semantic index

Vector + lexical search in the EU (europe-west1).

Voice

ElevenLabs neural voice, plus opt-in live speech-to-speech from OpenAI — both processed in the US.

Data at rest

Firestore eur3 (EU); every ticket carries a timestamped audit trail. File attachments are still stored in a US bucket.

Observability

Self-hosted — full traceability, no third-party black box.

Today every language-model call runs on Anthropic in the US, voice messages are transcribed in the US and uploaded attachments sit in a US bucket — all under EU-approved safeguards (DPF/SCCs). Claude on Vertex AI in the EU (europe-west1) is wired behind a flag, waiting on EU capacity; retrieval, vectors and your records are already in the EU. Opt-in extras such as live speech-to-speech also leave the EU and are flagged where you switch them on.
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Scope your first agent

In a short working session we identify one high-value agent for your operation and a path to production. You can talk to a live agent right now.