The AI agent that sells your catalog — and supports.
Install daita from the Shopify App Store. daita answers from your live catalog, recommends in-stock products, adds them to the cart and takes the shopper to your Shopify checkout — then gives order status and tracking, and files returns, exchanges and cancellations for you to approve. It works in your storefront chat, with a premium spoken voice on Growth and Sovereign.
How daita connects to your store
Install the daita app from the Shopify App Store — it links your store automatically (Shopify supplies your store details, so there is nothing to copy or paste) and reads your catalog and orders. The agent starts answering once you approve a plan in your Shopify admin and switch on the daita app embed in your theme.
Read-only access to products & orders. Chat transcripts are stored in the EU; file attachments, the app servers and the AI model are in the US under Standard Contractual Clauses. Voice (speech-to-text and spoken replies by ElevenLabs, with OpenAI as the transcription fallback) and transactional email (Resend) are processed in the US too. Your customers’ GDPR data requests are handled through Shopify.
Made for Shopify stores — installs from the Shopify App Store.
Live in four steps
Install from the Shopify App Store
Install the app and approve read-only access to products and orders on Shopify’s own screen. No code.
Choose a plan
You land in daita inside your Shopify admin. Pick a plan and approve it on Shopify’s charge screen — a 14-day free trial (once per store), then billed by Shopify.
Turn it on for your storefront
Click “Enable on my storefront”, switch on the daita app embed in the theme editor, and Save.
It already knows your store
The agent answers from your real catalog and orders, in your shoppers’ language.
What it does on your storefront
Finds the right product
Semantic, natural-language search (“something warm for a winter hike”) across your live catalog, in your shoppers’ language.
Recommends and fills the cart
It recommends in-stock products from your live catalog, adds them to the cart and gives the shopper a link to your Shopify checkout (one item or several). daita never touches card data.
Answers order questions
Order status and tracking for orders from the last 60 days, once the shopper confirms the order number and email. Return, exchange and cancellation requests are filed for your team to approve; nothing is refunded or changed automatically.
Chat and voice
It answers in your storefront chat, in your shoppers’ language. On Growth and Sovereign it also speaks its replies in a premium voice.
Hands off to a person
When a shopper asks for a person, the agent files the request and emails you the conversation. Requests wait for you in the daita app in your Shopify admin.
Stays in sync
Reads your catalog through Shopify’s API and refreshes it automatically when you add, edit or delete a product. Access is read-only: it never changes your products or orders.
Pricing — in USD, billed through Shopify
Installing the app costs nothing. The agent starts serving once you approve a plan in your Shopify admin, and every plan starts with a 14-day free trial (once per store). There is no free plan: after the trial, the plan is paid monthly. Shopify bills the subscription on your Shopify invoice, and daita never sees or stores your card. Each plan includes a monthly conversation allowance (Starter 500 · Growth 2,000 · Sovereign 8,000); beyond it, extra conversations are billed ($0.36 / $0.27 / $0.23 each) and hard-capped at your plan price. Billed through Shopify.
Fair use: the agent’s running cost (AI and premium voice) is measured each month against a budget set by your plan. Once your included conversations are used and that budget is passed, the agent answers with a lighter AI model, with shorter replies from 1.5× the budget. At 3× the budget it replies with a short holding message until the 1st of the next month (UTC), and you are emailed. Holding replies are not billed. A store whose shoppers mostly type reaches 3× well after its included conversations; heavy premium-voice use reaches it sooner. Every conversation still reaches your admin.
A data processing agreement (GDPR Art. 28) is available on every plan — request it at info@daita-ai.com.
Starter
- 500 conversations / mo
- Chat agent on your live catalog
- Recommendations & add to cart
- Order status & tracking (last 60 days)
- Returns, exchanges & cancellations filed for your approval
- Handoff to a person
Growth
- 2,000 conversations / mo
- Everything in Starter
- Premium spoken voice in the chat
- Priority support
Sovereign
- 8,000 conversations / mo
- Everything in Growth
- White-glove onboarding
- Lowest overage rate
Put an AI salesperson + support rep on your store
Install daita from the Shopify App Store — the agent reads your live catalog and starts answering once you approve a plan and switch on the app embed.