How it works · Architecture & data flow

Transparent by design — see the data flow

Exactly what happens when someone talks to a daita agent, the technology behind each step, and where your data lives. No black box.

The data flow

From a question to a completed task

A streaming agentic pipeline — grounded in your knowledge, bounded by guardrails, observable end to end.

  1. 1
    A visitor reaches outWeb chat, web voice, phone or WhatsApp — one agent with shared memory across every channel.
  2. 2
    Secure ingressThe request enters daita over encrypted channels; phone & WhatsApp webhooks are cryptographically verified before anything runs.
  3. 3
    Reason & planAnthropic Claude plans the task in a streaming agentic loop and decides which knowledge and tools it needs.
  4. 4
    Ground in your knowledgeTwo-stage retrieval — BM25 lexical search finds candidates, then a neural reranker (Jina, EU) orders them by true relevance. Answers are cited, never invented.
  5. 5
    Act with real toolsIt books real calendar slots, sends branded emails with invites, captures and routes leads, and can update your systems — real actions, not just talk.
  6. 6
    RespondReplies in text and natural neural voice by default — or a live speech-to-speech call if you opt in — and can even navigate the page for the visitor.
  7. 7
    Record & escalateEvery interaction is logged to the European database for live observability; when human judgement is needed, it hands off with the full conversation.
Your data at rest lives in the European Union · audit logs are immutable · full EU-region or on-prem deployment available
The technology

The stack inside, by layer

Best-in-class components, each with a clear role — and a clear data-residency posture.

EU-region / on-prem available

Anthropic Claude

Reasoning, language understanding, tool use (agentic loop)

EU

BM25 + Jina Reranker (Berlin)

Two-stage retrieval over your knowledge, with citations

EU-region / on-prem available

ElevenLabs neural voice

Natural spoken replies — the default voice

Opt-in · may leave the EU

OpenAI gpt-realtime

Live speech-to-speech voice — optional, owner-enabled

EU-region / on-prem available

Twilio · Web · Shopify

Phone, WhatsApp, embeddable web widget & Shopify app

EU

Firestore (eur3, Europe)

Leads, bookings, transcripts and immutable audit logs

EU-region / on-prem available

Resend (SPF/DKIM/DMARC)

Branded, fully deliverable confirmations and calendar invites

EU

Self-hosted observability

Latency, tool use and errors — your data, no third-party analytics

Where your data lives

Where your data lives

daita is EU-first. By default your data at rest is stored in a European database, communications are encrypted, and every action is written to an immutable audit log. Higher-quality or lower-latency options that may process data outside the EU are strictly opt-in — your decision, clearly flagged.

Data at rest in the EU by default (European database)
Full EU-region or on-premises deployment on the Sovereign plan
Non-EU options (native real-time voice) are opt-in, with clear notice
GDPR & EU AI Act aligned by design
daita · München

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